How Was Your Experience at Royal Chrysler, Dodge, Jeep, & Ram of Oneonta?

★★★★★

Courteous service people and a friendly environment. The owner Steve Harris always on the showroom Floor chatting with customers. Clean facility with happy smiling faces

tparrotti
2019-11-21

★★★★★

returning customer, go above and beyond to help,,GREAT group of people!!!! love our salesman, Jim Westcott!!!!! Everyone is very easy to work with, no pressure

hemis for me
2019-08-10

★★★★★

Recall service was excellent- I had a delay getting my truck there, everything was finished in less than 2 days, 6 recalls total. THEN a delay again on my part getting there to pick it up. NO issues or extra charges.

Snahzie1
2019-08-09

★★★★★

The service department at Royal Auto is top notch. We were far from home on our way from Arkansas to Maine when our RAM 1500 eco-diesel started bogging down and would not accelerate. Using my phone I found the closest RAM dealer in Sidney, NY. The service department there was too busy to even plug in the computer to give us an idea of the severity of the truck problem. With our confidence in RAM dealers at a low we made for the next dealer on our route – Royal Auto in Oneonta, NY. The Assistant Service Manager Paul Gore used the computer to do a quite check and recommended we get the truck worked on. They were quite busy but he sent us off to get lunch and got the technician to look at the truck when we returned. They performed a thorough diagnosis and pinpointed the problem. A couple hours later we were back on the road with our truck in full working order. Due to the part which had failed if we had not stopped to get the truck repaired the truck would have stopped running somewhere down the road. We were so appreciative of the courtesy of everyone at Royal especially Paul Gore and Owner Stephen Harris. My grandson needed a place to plug in his ipod and they let him use a vacant office. My husband was restless and pacing and multiple people stopped and chatted with him including the owner. I had a comfy place to sit and chat with other service customers. Thank you Royal Auto you saved our vacation trip.

DD
2019-08-09

★★★★★

I went in for a recall. The service staff are always very nice and give me an estimate of how long it should take. They are always done earlier. I’ve never had a bad experience.

Ram1500
2019-06-24

★★★★★

Jim Westcott really took his time with us. As usual. Felt no pressure at all. Went to buy a wrangler but bought a grand Cherokee

Karrn
2019-05-23

★★★★★

The Service Dept.took my vehicle in immediately, diagnosed the problem (s), and gave me a loaner vehicle and kept the ball rolling!! My longstanding relationship with Royal goes back many years,and Royal has never let me down!! I would highly recommend them!!

Hammer
2019-05-17

★★★★★

Tony was very informative and straightforward about all the options and financial responsibilities. Very down to earth sense of humor made the whole experience like visiting with friends.

TigerDragon45
2019-04-12

★★★★★

I had an amazing salesman that went beyond and out of his way to find me the perfect new SUV. I am not the easy person to work with and Royal Chrysler put up with all of my crazy.

DurangoGT
2019-11-21

★★★★★

I purchased my Cherokee from Royal and I was very impressed with the salesman. He treated me like I was his only priority. It was a great experience and will recommend Royal in the future.

MountinBear
2019-04-04

★★★★★

So many of the employees who work there have been there for many many years. Tremendous experience is stacked up there. A Five Star Award of Excellence Dealership and for good reason.

HoopPhan
2017-11-10

★★★★★

I went looking during the recent February sale and I was very impressed with all aspects. The sales associate was a contract worker brought in for the sale. She was friendly, professional, and was able to answer my questions directly or find the answer in minutes. There seemed to be a great deal of cooperation between associates and management. I never felt pressured (which always makes me back away!) and she seemed able to read me well. She asked what I was looking for, what my budget wasand did not waste a lot of time trying to talk me into something I knew I could not afford, and neither did anyone else. She showed me a 2006 Hyundai Tiburon that I fell immediately in love with! I NEVER would have asked to look at that car, it's so out of character for me. But once I sat in it and drove it I knew that this was MY car. I had to bring it back 3 X to get it through inspection. They'd had to do some work on it and it needed to be driven to reset the computer. Turned out the battery was bad so the computer wasn't resetting. They put in a new battery and everything worked fine. Each time I brought it in, though, the wait was minimal, waiting area is comfortable, staff was helpful & friendly. This is a far cry from an experience I had with Royal about 12 years ago. If you've had a bad experience with Royal in the past I would suggest giving them another try. They are definitely more organized and professional than they were years ago. From sales, to management, to service - everyone seemed to know what they were doing and there was good communication between themselves as well as with me. I am very quick to criticize, so I also like to give credit where due also.

dkearney1
2012-03-12

★★★★★

Eric was super friendly and informative about my new 2020 Hyundai Tucson. He answered my many calls with question and always with a friendly voice. I will be conducting my business with the Royal Auto from now on. Buy the way I love my new vehicle!!!

Diane
2020-02-22

★★★★★

The service department at Royal Oneonta is one in a million! I’ve brought my 2014 Jeep Grand Cherokee here for 5 years and have never been treated anything less than special. Barry, Paul and Rich take the time to listen, suggest just what is needed and deliver always. Recently I had a problem and came in for guidance and without an appointment Barry took my car keys and said they would check it out. It is such a great feeling knowing you don’t have to worry about being ripped off. I would recommend Royal Oneonta’s dealership to anyone. In the future I wouldn’t hesitate to purchase from here! Thanks for being there for your customers.

KarenU
2019-10-04

★★★★★

First time customer and got me in quick for routine transmission service. Great pricing and experience along with friendly environment. Plan on having all work done here

Joe
2019-02-05

★★★★★

I am a 2nd generation owner of a family business. For over 30 years we have always relied on Ford products. When it was time to upgrade a vehicle I visited Royal Auto. As soon as I walked in it felt like I was a long time customer. They took the time to listen to what vehicle would fit my needs rather than sell me on what they wanted. The went out of there way to find the truck I desired . It truly was a hassle free process. Jimmy, Scott and Steve made me feel like family. I have purchased several vehicles over time and never had a buying experience this good. I would highly recommend Royal Auto and the Ram Truck product to anyone.

TR
2016-12-15

★★★★★

Very seldom do I take the time to write a review for auto dealerships because typically it's not a good experience, however it was completely different with Royal Chrysler. From start to finish, the team was professional straightforward and honest. I felt like I was dealing with old friends rather than salespeople. I would not hesitate to recommend this establishment to a friend, relative or anyone in general looking to experience something other than your typical buying experience.

Isaac
2015-12-26

★★★★

Recently I was contacted by the dealership owner, who offered an apology I felt was very sincere. I gladly accepted the offer to fully reimburse us for the total cost of tire replacement and was happy to have the situation personally addressed. My previous July 1st entry no longer reflects my experience, or opinion of, this business.

brian
2014-09-03